The WELLNESS TIE website is managed by WELLNESS TIE, which operates as the data controller for your personal information.

This Privacy Policy has been established to delineate our practices regarding the collection and use of data collected by WELLNESS TIE, as well as the rationale for gathering specific personal information about you. It is imperative that you review this Privacy Policy prior to utilizing the WELLNESS TIE site.

We are dedicated to safeguarding your personal data and ensuring its confidentiality and security.

Types of personal information we collect:

When you access the WELLNESS TIE, we do not collect specific information about your device, including data regarding your web browser, IP address, time zone, and certain cookies installed on your device. Furthermore, as you navigate the Site, we do not collect information about the individual web pages or products viewed, the websites or search terms that directed you to the Site, and your interactions with the Site. Additionally, we may collect personal data that you voluntarily provide, such as your name, surname, address, and payment information, during registration in order to fulfill our contractual obligations.

Why do we process your data?

The security of customer data is our foremost concern; therefore, we limit our data processing to the minimal necessary user data to maintain the website's functionality. Information collected automatically is utilized solely for the purposes of identifying potential misuse and generating statistical data regarding website usage. Such statistical information is not aggregated in a manner that permits the identification of any specific user within the system.

You may browse the website without disclosing your identity or any personally identifiable information. However, should you wish to leverage certain features of the website, subscribe to our newsletter, or provide additional information through a form, you may be required to share personal data with us, such as your email, first name, last name, city of residence, organization, and telephone number. While you retain the right to opt-out of providing personal data, such an action may restrict your ability to access certain features of the website. For example, you will not be able to receive our Newsletter or directly contact us through the website. Users seeking clarity on mandatory information requirements can contact us at info@wellnesstie.com or emmafam1@gmail.com.

Your rights:

If you reside in Europe, you hold the following rights concerning your personal data:

The right to be informed.
The right of access.
The right to rectification.
The right to erasure.
The right to restrict processing.
The right to data portability.
The right to object.
Rights regarding automated decision-making and profiling.

To exercise any of these rights, please contact us using the details provided below.

In addition, if you reside in Europe, please be aware that we process your information to fulfill any contracts we may have with you (such as orders placed through the Site) or to pursue our legitimate business interests as outlined above. Please also note that your information may be transferred outside of Europe, including to countries such as Canada and the United States.

Links to other websites:

Our website may contain links to third-party websites that we do not own or control. Please understand that we are not responsible for those external websites or their privacy policies. We encourage you to exercise caution when leaving our website and to review the privacy policies of any website that collects personal data.

Information Security:

We protect the information you provide through secure computer servers within a controlled environment, safeguarded against unauthorized access, use, or disclosure. We implement reasonable administrative, technical, and physical measures to prevent unauthorized access, use, alteration, and personal data disclosure. However, it is essential to acknowledge that no data transmission over the Internet or through wireless networks can be guaranteed to be fully secure.

Legal Disclosure:

We will disclose any information we collect, use, or receive if required by law or if we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others, to investigate fraud, or to respond to a governmental request.

Contact Information:

For any inquiries or concerns regarding this Policy, or if you wish to discuss matters pertaining to individual rights and your Personal Information, please send an email to info@wellnesstie.com emmafam1@gmail.com.

Privacy Policy

We kindly request your attention regarding our handling times, which may fluctuate depending on the type of product and its availability. It is essential to grasp that various categories of products exhibit unique processing durations, attributable to logistics nuances and the schedules of our suppliers.

All orders are processed within a designated timeframe, and in the event of any delays, we will ensure that you are notified promptly. Our dedicated team is fully committed to facilitating the swift shipment of your order to the best of our abilities. Should you have any inquiries concerning your order, we encourage you to reach out to our customer service team, which stands ready to assist you.

They are equipped to address any questions you may have, whether they pertain to order status, shipping duration, product inquiries, or information regarding returns.

In particular, for digital products, the process is typically expedited, allowing for immediate access post-purchase. In case of dissatisfaction with your purchase, we offer a clear and straightforward return policy designed to provide you with a satisfactory resolution.

To initiate a return, please ensure that you contact our support team within the specified return window. They will provide you with precise steps to facilitate the return process, including information on how to return physical items and details on our policy regarding refunds for digital products.

We make every possible effort to ensure that the return process is smooth and efficient, and our goal is to address your concerns as effectively as possible. Our commitment to customer satisfaction remains paramount, and we strive to ensure that each aspect of our shipping and return policies is transparent and mutually beneficial. Your understanding and cooperation in this matter are greatly appreciated, and we are here to assist you in any way we can.

Shipping/Order Policy:

Return Policy for Wellness Tie Products

Thank you for choosing Wellness Tie. We are dedicated to your satisfaction and aim to provide you with the highest quality physical and digital products, including courses and subscriptions. This Return Policy outlines your rights and responsibilities regarding the purchase of our offerings. By purchasing from us, you agree to the terms set forth herein.

1. Eligibility for Returns

Due to the nature of our products, returns are only accepted under specific circumstances. We offer returns for our digital wellness programs, physical products, online courses, and subscriptions if:

- The product does not perform as described;

- You encounter technical difficulties that inhibit access to the purchased content, and our customer support is unable to resolve these issues promptly.

2. Time Frame for Returns

To initiate a return, you must get in touch with our customer support team within 20 days of your purchase. Returns requested after this time frame will not be entertained. Please ensure that your request includes proof of purchase, such as an order confirmation email or receipt.

3. How to Return Products

To request a return, please follow these steps:

- Email our customer support at info@wellnesstie.com with the subject line "Return Request - [Your Order Number]."

- In your email, provide a detailed explanation of the issue you faced and attach any relevant documentation or screenshots that support your request.

- Our team will review your request and respond within 3-5 business days.

4. Resolution Options

Upon completing our review process, we will determine whether a return is feasible based on the information you have provided. The following outcomes may be available:

- Refund: If your return is approved, you will receive a full refund to the original payment method used for the purchase.

- Credit: Alternatively, you may be offered store credit for the amount of your purchase, which can be applied to future transactions on our platform.

- Replacement Access: In cases where technical issues were the reason for the return, we may provide you with replacement access to an updated version of the product, if applicable.

5. Non-Returnable Products

Please note that the following products are considered non-returnable:

- Any digital content that has been accessed, downloaded, or viewed.

- Gift cards or promotional items.

- Any subscription that has undergone partial usage.

6. Changes to This Policy

Wellness Tie reserves the right to modify this Return Policy at any time. Your continued use of our services after any changes indicates your acceptance of the updated policy. It is your responsibility to periodically review this policy for updates.

7. Customer Support

For any inquiries regarding our Return Policy or assistance with your return request, please reach out to our customer support team at info@wellnesstie.com. We are here to assist you and ensure you have a positive experience with our products.

Your satisfaction is our priority, and we appreciate your understanding of our return process for both digital and physical products.

Thank you for being a valued Wellness Tie customer.